FAQ _ Products _ WOW ME
After your order is dispatched, we send you an email containing a hyperlink to track your parcel with the selected courier.
Where is my package?You may check your order status on our 'Track Your Order' page.
If the link does not work or there has been no update on your parcel's location for 3-4 days, please reach out to our Customer Care Team at hello@wowme.us, and we will investigate the matter for you.
To find out details about shipping times, please visit our 'Shipping and Delivery' page.
How long will my order take to arrive?We are pleased to offer free worldwide delivery for all orders.
How much is delivery? Do you ship internationally?We offer free returns for products (except digital products) within 30 days of receiving your order.
How can I process a return?To learn more about our return policy, please refer to the 'Return and Exchange' page on our website.
If you receive a damaged or incorrect item, please contact our customer support team at hello@wowme.us with a photo of the damaged or incorrect item, along with your order number.
What if my items are damaged or incorrect?We will get back to you promptly.
At the moment, WOW ME does not offer exchanges in the USA.
Do you offer exchanges?For more details, please visit our 'Return and Exchange' page.
Once an order is confirmed, it may not be possible to cancel or change it.
Can I cancel or change my order?However, contact us immediately at hello@wowme.us, and we will do our best to assist you. Note that once your order has been processed in our warehouse, no further changes or cancellations can be made.